Peter Pan Bus Terminal: Locations, Hours, Gates & Travel Details 

Peter Pan Bus Lines operates terminals across the Northeast, with major hubs in Springfield, Providence, New York City, and Philadelphia. Each location has different addresses, hours, and boarding points. Ticket counter hours often differ from terminal hours, so confirm details with Peter Pan before you travel.

Peter Pan Bus Lines has connected Northeast cities since 1933, when founder Peter C. Picknelly launched the company with three seven-passenger vehicles. Today, the family-owned carrier runs around 328 daily trips across 22 cities in 6 states, all recognizable by its bright green fleet.

Where is the Peter Pan Bus Terminal headquarters?

Peter Pan’s headquarters and main hub sit at Springfield Union Station, 55 Frank B. Murray Street, Springfield, MA 01103. This central terminal connects many of the company’s Northeast routes. A covered walkway links the parking garage to the terminal, and the GPS drop-off address is the same street though that curbside zone is for active pick-ups and drop-offs only.

The Springfield terminal typically operates from 6:30 AM to 9:00 PM daily, though hours can change. Because Springfield is a major transfer point, many travelers connecting between Boston, Hartford, New York, and Worcester routes pass through here.

What is the Peter Pan Bus Terminal in Providence?

The Peter Pan Bus Terminal in Providence is located at 1 Peter Pan Way, Providence, RI 02904, and can be reached at (800) 343-9999. It serves as a key Rhode Island stop connecting travelers to Boston, New York, Cape Cod, and beyond.

Reported hours vary by source, so confirm before your trip. Peter Pan’s site has listed:

Third-party listings have shown different ranges (such as 5:30 AM – 8:30 PM), which is exactly why you should verify current hours directly with Peter Pan before heading out.

Where is the Peter Pan Bus Terminal in New York?

Peter Pan operates out of the New York Port Authority Bus Terminal (PABT), 625 8th Avenue (at 40–42nd Street), New York, NY 10018. The ticket counter is on the Subway Level in the North Wing, while buses depart from the Lower Level at Gates 69–75.

This split layout confuses many first-time riders. You buy or retrieve tickets on one level, then head down to another to board. The ticket counter is typically open daily from 6:30 AM to 9:00 PM.

Here’s a quick gate breakdown for departures:

Important update: As of August 16, 2024, Peter Pan began operating all Megabus services from the New York Port Authority. If you booked through Megabus, check your email for rebooking instructions and board using the QR code shown to the driver.

First-timer tip: If you arrive at Port Authority just before departure, go straight to your Lower Level gate rather than the ticket counter. Mobile tickets on your phone are accepted, so you don’t need to print anything.

Where is the Peter Pan Bus Terminal in Philadelphia?

The Peter Pan Bus Terminal in Philadelphia is located at 1001 Filbert Street, Philadelphia, PA 19107, near the Greyhound terminal. The terminal itself is open 24/7, but the ticket counter keeps limited hours. Popular routes include Philadelphia to New York City, Newark, and Boston.

Ticket counter hours have been listed as:

Because this terminal is shared with other carriers, double-check signage for Peter Pan boarding areas when you arrive, especially during busy travel periods.

How do you buy Peter Pan bus tickets?

You can buy Peter Pan tickets three ways: online at peterpanbus.com, by phone at (800) 343-9999, or in person at a ticket counter. Mobile tickets with a QR code are accepted, so printing is optional. Standard tickets are non-refundable unless you add a refundable fare.

Payment is in U.S. dollars, and fares can change with demand, peak periods, and holidays. Buying earlier usually gets you better prices on busy routes.

Peter Pan Perks: Members earn a $1 travel credit for every $50 spent on tickets (before taxes and fees). Credits apply to future fares but not to ticketing fees.

What are Peter Pan’s baggage and pet policies?

Each ticketed passenger gets one carry-on (up to 25 lbs) and can check up to five bags. The first two checked bags are free; bags three through five cost $5 each. Small dogs and cats are allowed in an approved carrier, with the pet and carrier weighing no more than 25 lbs combined.

Baggage at a glance:

• Carry-on: 1 bag, max 25 lbs, must fit overhead or under your seat
• Checked bags: Up to 5 total, max 50 lbs each
• Free: 1st and 2nd checked bags
• $5 each: 3rd, 4th, and 5th checked bags
• Size limit: 62 inches total (length + width + height)

Pet rules to know:

• Only small dogs or cats (no other pets)
• Carrier max size: 19″ L × 14″ W × 10.5″ H
• Must be leak-proof, ventilated, and stay under the seat
• Pet must be at least 8 weeks old
• The carrier counts as your carry-on

Note that Peter Pan does not check bags and isn’t liable for lost or damaged belongings, so keep valuables like laptops, jewelry, and medication with you at all times.

What should you know about boarding and check-in?

Arrive at your departure gate at least 15 minutes before departure. Bring your ticket (QR code or printed) plus a valid photo ID matching the name on the ticket. Seating is first-come, first-served, so earlier arrivals get better seat choices. Boarding usually begins 15 minutes before the scheduled time.

If you buy at a counter, you’ll get a paper ticket to show the driver. Tickets are valid only for the exact date and time booked miss your bus and you’ll typically need a new ticket.

What amenities do Peter Pan buses offer?

Peter Pan buses include free Wi-Fi, power outlets, air conditioning, a lavatory, and tilt-back seats with extra legroom, footrests, and fold-down tables. Many coaches also feature reading lights and safety belts. To connect online, select the “Peter Pan Free WiFi” network on your device.

Wi-Fi speed can vary depending on your route and cell coverage, so don’t rely on it for critical work in remote stretches.

What are Peter Pan’s refund and cancellation rules?

Standard Peter Pan tickets are non-refundable. To make a ticket refundable, add the option at checkout for an extra $18 fee; a $5 cancellation fee per traveler is then deducted from any refund. Refund requests must be submitted at least 2 hours before departure, and refunds process within 5–7 business days.

You can change the travel date, time, and passenger name on a ticket, but the origin and destination cannot be changed that requires buying a new ticket.

Planning your trip: what to check before you go

Terminal hours, ticket counter hours, gate assignments, and fares all change over time. Before you leave, confirm these directly with Peter Pan:

• Your terminal’s current hours and address
• Ticket counter hours if you plan to buy in person
• Your boarding gate (especially at Port Authority)
• Baggage fees if you’re carrying more than two bags
• Pet or accessibility requirements

Peter Pan complies with the ADA, allows service animals at no charge, and can accommodate up to two wheeled mobility devices per bus. If you use a mobility device, book as early as possible, since space is limited and some schedules are reservation-only.

For anything time-sensitive, call Peter Pan customer service at (800) 343-9999 or visit peterpanbus.com. A little verification up front is the easiest way to avoid a missed bus or an unexpected fee.

Frequently asked questions

What is the phone number for Peter Pan Bus Lines?
Peter Pan’s customer service line is (800) 343-9999. Use it to confirm terminal hours, rebook trips, or ask about accessibility and pet travel.

Does Peter Pan run 24/7 in Philadelphia?
The Philadelphia terminal at 1001 Filbert Street is open 24/7, but the ticket counter keeps limited hours that vary by day. Buy online in advance if you’re traveling outside counter hours.

Where do Peter Pan buses leave from at Port Authority?
Buses depart from the Lower Level at Gates 69–75. The ticket counter is separate, located on the Subway Level in the North Wing.

How early should I arrive for a Peter Pan bus?
Arrive at your gate at least 15 minutes before departure. Boarding typically starts 15 minutes early, and seating is first-come, first-served.

Can I bring my dog on a Peter Pan bus?
Yes, small dogs and cats are allowed in an approved carrier. The pet and carrier together must not exceed 25 lbs, and the carrier must stay under your seat.

How much are extra checked bags on Peter Pan?
Your first two checked bags are free (max 50 lbs each). Bags three through five cost $5 each. You also get one carry-on up to 25 lbs.

Are Peter Pan tickets refundable?
Standard tickets are non-refundable. You can add a refundable fare for $18 at checkout, but a $5 per-traveler cancellation fee applies, and requests are due at least 2 hours before departure.

Do Peter Pan buses have Wi-Fi and outlets?
Yes, buses offer free Wi-Fi and power outlets, plus A/C, a lavatory, and reclining seats. Connect to the “Peter Pan Free WiFi” network; speeds may vary by location.

Can I change my Peter Pan ticket after booking?
You can change the date, time, and passenger name before departure. However, origin and destination cannot be changed you’d need to buy a new ticket for a different route.

Does Peter Pan operate Megabus routes now?
Yes. As of August 16, 2024, Peter Pan operates all Megabus services from the New York Port Authority. Megabus customers should check their email for rebooking details.